Intex Ultra Plush Luftmatratze - doppelt

First of all, I have to mention, I had to rate the order with stars, otherwise I would not have been able to write my report, so the rated stars aren't valid.
Unfortunately I was not able to test the ordered product. It seems that the delivery partners are not trustful and realible. After I've paid the product, the parcel was correctly shipped to my adress. Since I was not at home when the goods would have been delivered, I received a valid post-note that I can pick up the parcel at a specific post office the next day. When I went there, with the post-note, they told me, no parcel was dropped at this post office, althoug the adress was written on the not, I've received.
Well, after checking the "tracking" details of the delivery service, strange message were written there:
- not able to deliver parcel, recipient was not present ... (that was true since I was not at home at that time, that's fine)
- parcel missing ... (just 2-3 hours later)
- prepared for shipping offshore (1/2d later)
- parcel is going to be returned to originator

So I didn't get my order. The only good thing, the costumer-service was quick and polite and returned my payment immediately! But due to the delivery service, I would never ever place an order at this company again, at least until they change their delivery partner!

Everything was fine

Sehr zufrieden mit der Klarheit der Auftragsabwicklung. Die Lieferung war sehr schnell, die Verpackung gut. Leider erwies sich das Luftbett als undicht. Die Art der Reklamation war einfach, klar und führte zu schnellen Ergebnissen. Wir sind also sehr zufrieden mit der Bearbeitung unserer Reklamation.